Youtube Partner Support Has Terrible Customer Service

Youtube Partner Support has the worst customer service of any business I've ever encountered.

I distinctly recall when Sesame Street and fred both had their accounts hacked, their videos deleted and porn uploaded to their accounts. You don't have to take my word for it, ABC actually reported on it when it occurred.

And I also remember that Youtube repaired their accounts in a few hours. So that leads people to believe Youtube cares about quickly responding to these issues, right? 

Wrong.

That same kind of quick service isn't done for smaller Partners, who Youtube Partner Support have always treated like unwanted baggage even though we make up the majority of Youtube Partner channels and collectively earn Youtube millions of dollars. 

Observe the plight of DietHobby, a doctor, grandmother and small business owner who creates health related videos on on her DietHobby Youtube Partner channel. 

Or at least she did before the hacker had his way with it. This is what is on her channel right now.

This Google Product forum thread demonstrates it's been a week since DietHobby notified Youtube Partner support that her account was hacked. She has even learned who is responsible, because the individual has been bragging about it on the videos he's uploaded to her channel. 

In the thread she talks about how she has lost a massive amount of subscribers since the hacking. This kind of thing is destroying a brand she has been working hard to build up. But the Youtube Partner Support Team is doing nothing about it. 

Her Partnership has obviously been revoked as well. 

It is clear that Youtube Support Team can respond to issues like this quickly, because they have done so for large Partners like Sesame Street. Instead they do not lift a finger to help her and reply to her with form letters telling her that her community strikes were valid. For two weeks she is unable to login to her account to even try to repair the damage, due to how the strike system works on Youtube.

And again, it's not like anyone hasn't read her emails. She has been receiving form letters telling her that her strikes wont be removed.

But I'll bet fred and Sesame Street had their strikes removed for the porn the hackers uploaded to their channels.

The worst is that this kind of thing is common. Youtube Partner Support frequently ignores emails that Partners send, and instead return form letters to them. See my click bombing guide for some transcripts of emails I received when I was trying to get assistance from Partner Support. 

It's quite shameful how little Youtube cares for small business. The only time they give us quick service is if we're going to purchase AdWords ads. Youtube Partner Support has no phone service, and honestly no email service either because nearly every email we send is replied to with a generic form letter.

I wish ABC would report on how they ignore the emails of small businesses and don't spend 5 minutes to restore our channels when things like this occur. Maybe then Google would be embarrassed enough to make the Youtube Partner Support Team do their jobs correctly.

And while they're at it, maybe restore Partnerships to those who lost them due to click bombings they weren't even aware of.